Terms of purchase & Deliveries

BUY

When ordering, an agreement on purchase is made only when QPAX AB has confirmed the order through an order confirmation.

If the delivery time changes in the order, the customer will be notified as soon as possible.
You always have the right to cancel the purchase free of charge until the product has been sent.
QPAX AB has ownership and right of return for all products until full payment has been received from the customer.

PRICES

The prices on the QPAX website are shown in Swedish kronor and excluding VAT (default, can be changed at the top of the page).
Any price changes do not apply to orders already placed. Shipping will be added unless otherwise stated.
Our "Free Shipping" products only apply to delivery within Sweden.

PAYMENT OPTIONS

Klarna checkout
As a private customer and company, you have the opportunity to use Klarna to trade against invoices, card payments or bank transfers. Private individuals can also use partial payment.

Swish
For Swish payments, the goods are sent according to the order confirmation and when the current amount has been transferred to the QPAX swish account (123 355 87 49).

Invoice for resellers
Retailers have the opportunity to shop against invoice directly from us, to apply for an account for this, contact our order department on 0651-760 460, or info@qpax.se.

DIBS
DIBS is used as an alternative for card payments. Visa and Mastercard are accepted.

DELIVERY

Stock items ordered before 16.00 Monday-Friday, are normally sent after 2-5 working days.
The order confirmation, which is sent via email, indicates the delivery date from QPAX. In the event of an estimated longer delivery time, the customer is contacted.

QPAX uses DHL as a freight forwarder throughout Sweden.
When the goods leave QPAX, a delivery confirmation is automatically sent to the customer at the specified e-mail address.


DHL Servicepoint
We deliver packages such as Q-LED, Q-light, lamps & accessories etc. to local delivery points.
SMS notification is given to the customer when the product arrives at the delivery point.
If the shipment is not picked up within 14 calendar days after notification, the shipment is returned to DHL's nearest terminal.

DHL Swednet
Goods that are considered bulky for DHL Service Point are sent to the recipient's address.
Delivery time normally 2-3 working days. (For some remote parts of the country and countryside, 5 days).
SMS notification is delivered to the customer with information about the delivery time.
If the recipient is not available for delivery, the package is left at the nearest DHL terminal, and may be picked up from there.
The recipient can also contact DHL for a new delivery attempt. This means a cost for the recipient, unless otherwise agreed with DHL.

Pickup
Pickup is offered from QPAX in Färila. Contact us for info.
Our opening hours are Monday - Thursday 07:00 - 16:00, Friday 07:00 - 15:00

NOT RELEASED PACKAGES

If your package arrives at a delivery point, a notification will be sent to you via e-mail or text message.
You as a customer are responsible for ensuring that the mobile number, address and e-mail address you have entered are correct.

To cover QPAX's shipping and handling costs, the following fees will be charged for unredeemed packages:
Minor changes such as extra light wiring, LED ramp: SEK 200 incl. VAT.
Q-light & Q-LED: SEK 500 incl. VAT
X-rack & S-bar: SEK 700 incl. VAT.
T-rack: SEK 1,000 incl. VAT.

EXPORT

NOTE! Customers outside the EU must pay customs fee and eventual VAT for their goods. NOTE!

PRODUCTS

Our products must be installed in accordance with the enclosed instructions (see also note under the heading Warranty).
If questions arise regarding the installation, the customer must contact QPAX 0651-760 460 BEFORE the installation begins.
QPAX reserves the right to make any model changes, facelifts, special designs such as sports, editions, etc.

Ingredient material and size (such as screws, spacers, brackets) are subject to change without notice.
Installation instructions with illustrations and CAD compilations should be considered as installation information and not material specification.

OPERATING INFORMATION

Do not use alkaline or acidic cleaners on QPAX products, these will damage the anodized surface.
When washing with degreasing, make sure to rinse off the degreasing within MAX 5 min. Paint can be used on heavily soiled surfaces.

GUARANTEE

Unless otherwise stated by QPAX, all products are covered by a 1-year warranty.
QPAX is not responsible for errors that have occurred due to incorrect installation, use, or careless handling by the customer.

Any labor costs or other costs that arise in connection with assembly / disassembly are not reimbursed by QPAX.

NOTE! Regarding installation of extra lights / accessories on roof frames.
When installing heavier equipment (eg LED lamps, ceiling signs), the roof frame may. need to be stabilized with extra magnetic or universal brackets (see accessories).

RIGHT OF WITHDRAWAL

According to the Distance Contracts Act, consumers have the right to cancel their purchase without special reason within 14 days of receiving the goods.
If you regret your purchase and return products, we will refund the amount you have paid for these exclusive shipping.
You pay peven the shipping cost back to QPAX.

For products that are not returned in their original condition, QPAX will reduce the amount refunded.

Products bought with "Ready to Go" (Monterat & Klart), accessories mounted to the bar, and are adapted after the customers wish, are not eligible to the Right of withdrawal.

To Right of withdrawal

COMPLAINTS & RETURNS

If an item is to be returned, contact QPAX for a return number.
Items returned without a return number will be sent back to the customer without action and the customer will be charged shipping costs according to the current price list.

For all returns, with the exception of any incorrect deliveries from us, the customer bears their shipping cost to QPAX.

Returns may NOT be made as cash on delivery or cash on delivery.
QPAX is responsible for complaint costs only with the following shipping method: DHL, or letter post.
If another shipping method is desired, the customer must bear the cost of this.

Any labor costs or other costs that arise in connection with assembly / disassembly are not reimbursed by QPAX.

PRIVACY POLICY

At Qpax AB, we protect your personal privacy.
This privacy policy describes how we collect, use and protect personal data in accordance with the EU General Data Protection Regulation (GDPR).


Data Controller

Qpax AB is the data controller for the processing of personal data.

Qpax AB
Organization number: 556564-1643
Email: info@qpax.se

What personal data we process

We process personal data that is necessary for our operations, for example:

• Name
• Company and position
• Email address and telephone number
• Delivery and invoicing information
• Order and contract information
• Communication in connection with customer and supplier relationships

Why we process personal data

Personal data is used to:

• Manage orders, deliveries and invoicing
• Fulfill agreements with customers and suppliers
• Communicate about service, support and business relationships
• Comply with legal requirements, such as accounting requirements
• Develop and improve our operations

Legal basis

The processing is based on:

• Agreement - when data is required to fulfill an agreement
• Legal obligation - for example according to the Accounting Act
• Legitimate interest - for business communication and relationships

How long we save data

We only store personal data for as long as necessary for the purpose or as long as required by law.


Sharing of personal data

Personal data may be shared with:

• IT and business systems
• Finance systems and accounting partners
• Transport and logistics partners
• Authorities when required by law

We never sell or transfer personal data to third parties for marketing purposes.


Transfer outside the EU/EEA

Personal data is primarily processed within the EU/EEA.

If data is processed outside the EU/EEA, we ensure that this is done in accordance with the GDPR, for example through standard contractual clauses.


Security

We take technical and organizational measures to protect personal data against unauthorized access, loss or unauthorized use.


Your rights

You have the right to:

• Request information about what data we have about you
• Have inaccurate data corrected
• Request deletion of data (to the extent permitted by law)
• Request restriction of processing
• Object to processing
• Request data portability

For questions or requests, please contact us at info@qpax.se.


Complaints

If you believe that we are processing personal data in violation of the GDPR, you can file a complaint with:
Integratetskýddsmyndigheten (IMY) – www.imy.se


Changes to the policy

We may update this privacy policy as necessary. The latest version is always published on our website.

TERMS

By purchasing from us, you accept our terms.